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Request Support

The IRIS operations strategy is to work with the resource providers’ existing operations systems as much as possible. This avoids duplication of effort and minimises disruption to sites as IRIS user communities are added.

Due to the limited staff effort available, user communities should provide a way for normal users to ask their own expert users for help, and only escalate problems to IRIS if additional assistance is necessary for those experts.

Direct Contact

For compute and storage platforms wherever possible please use your normal contact points for the relevant infrastructure provider and discuss your issue directly. You will have been given this as part of your normal onboarding process when your allocation was set up.

Federation Services

If you are unable to resolve your issue by talking directly to the infrastructure provider contact support as follows:

Otherwise use iris-support@stfc.ac.uk

Escalation Process

If you require informal or additional input or a wider discussion at any stage the issue should be escalated to the technical working group operations meeting (TWG-ops) that meets every two weeks for discussion.

The next scheduled meeting date can be found on Indico: IRIS-TWG

Security Incidents

If you have any information on a security incident that may have an impact on the IRIS community please contact security@iris.ac.uk

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